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Focus - Service Providers - Portable assistance

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HOUSTON - How would you describe the state of the construction industry in general terms? Have you experienced an increase in business? Slowdown? I would say from our perspective, the construction industry has held steady over the years, but there has been a slowdown in multi-family construction. We are finishing up on our current projects and our clients say they do not have anything else on the books in the Houston area.

 

What factors are driving this increase/slowdown?
    I think the economy is better in Texas so we have not seen it slow down like other states have.

How has this increase/slowdown affected your company and how you conduct business?

    We are a fairly new company. The Outhouse Boys started when the economy was beginning to decline. Our business model is loosely based on maintaining strategic growth while sustaining a loyal customer base.

What are the “hot button” issues in your industry?

    The issue for the portable toilet industry is customer service; making sure you are consistent despite the challenges of any given jobsite. The Outhouse Boys strives to have the best service and most reliable employees. We make sure to keep up with each account and take ownership of each project.

What are the major changes in the industry in recent years relating to the type of work you do?

    Changes in our industry include holding the drivers accountable for their daily activities. Our trucks are GPS-tracked so we know when a truck is on the customer’s property. We are also able to use this for jobsites that may be hard to locate or off the grid in every area of the city.

What is the most significant challenge your industry faces?
    One of the biggest challenges we face is keeping our employees motivated and engaged in our mission. I believe our working environment reduces the pool of individuals who desire to take on the challenge of a portable restroom driver as a career. We have however, been fortunate to build a solid foundation of dedicated employees.
 
What are the cost increases relating to your industry?
    Fuel is our biggest cost. The second one would be products. We don’t want to over-supply our customers with products that will just go to waste if they aren’t used.

How are you dealing with these challenges?

    We are always looking at our routes to see what is the most efficient way to drive through the city. We let our drivers give input on what works the best since they are out there on the road. We give our employees incentive for using the products the correct way and not wasting the consumables.

What is on the horizon for your industry?
    I see our clients starting to use more hand-washing stations and containment trays on their jobsites.

What are the rewards of the industry?

    The portable toilet industry isn’t glamorous. For us, the rewards are exceeding our customers’ expectations no matter how large or small the project. The best compliment we can have are customer referrals and repeat business.

What are keys to being successful in the industry?

    Being safe, efficient, friendly, and clean.

Briefly describe your company.

    The Outhouse Boys is a full-service portable toilet company that strives to be the best in our industry. We want to make sure we provide the very best service to each of our clients.
    We started off with an idea on a napkin and are now a multi-million dollar company. All of the partners are now 100% committed to the continued growth and expansion of the company. - te


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